Vulnerability Management is the bedrock activity that supports and informs all cyber and risk assessment activities.
Premium High Street Retailer
(Propellent) were asked to take ownership of several unmanaged legacy integration applications, introduce best practice IT management controls and then provide a customised operational support service.
Archiving Solutions Provider
(Propellent) took ownership of the client’s legacy AWS ISO27001 compliant estate, and provided a 24×7 managed support service. This 200+ server implementation was previously marked for decommissioning, but had a last minute reprieve.
NHS Foundation Trust
(Propellent) were invited to lead the design and formation of an ITIL aligned Applications Management function to provide an end to end applications service for clinical applications across the Trust.
When taking up my role I analysed the service desk tickets and realised that we needed help to understand the root cause of the many incidents that had been outstanding for long periods of time. Our in-house staff were great at level 1/2 fixes, but lacked the expertise to look across the application and infrastructure to understand how to prevent incident recurrence.
I was delighted when I discovered (Propellent). From the very first meeting they gave me confidence that they could help and my trust was proved to be well placed within a matter of weeks. They quickly analysed root cause, proposed and then executed solutions to problems that clinicians had been experiencing for many months, in some cases years.
Many solutions needed engagement with 3rd party suppliers which (Propellent) conducted with professionalism and determination until a solution was agreed. Their depth and breadth of expertise meant that I saved on my recruitment costs as I did not need to engage 3rd line expertise for each application area. Every organisation would benefit from a (Propellent) engagement at their right hand.
Senior Manager Applications
NHS Foundation Trust
Our client had implemented a CDN in front of a complex web application. There were non-trivial issues with the implementation, and the client was now very close to a seasonal peak in their operations. At short notice, (Propellent) was invited to investigate and recommend remediation steps in a very short timeframe.
Our client had a single point of failure in a critical legacy integration application. It was a custom internet facing integration service connecting many of their suppliers. The application was written by a previous vendor, and there was very little documentation or operational knowledge about it.
Detection & Analysis
Our client had an issue with thick client crashing of a complex third party desktop application affecting 6,000 desktops. This significantly affected operations. The cause was unknown, and the vendor was pushing back on the organisation for evidence as they did not accept that the crashing was an application problem.
(Propellent) provided valuable skills and expertise during an RFP process to help secure a private cloud transformation strategy and managed services contract for a multi-channel platform which could securely transact c.£1.2bn per annum. We were competing against the industry giants, however with the help of (Propellent) we were awarded the highest scores with the end client commenting that the strategy, service and solution was “superior in every way”.
We were midway through the RFP bidding process and the client had posted a last minute requirement for an Applications Management function. We needed someone to create a service offering and transformation strategy which met the customers requirements. Having limited in-house coverage for this task, we reached out to (Propellent) for their expertise in this domain. This was turned around quickly and to a very high standard. (Propellent) jointly presented their solution to the end client and it was extremely well received.
We were impressed with their collaborative, professional and engaging approach and of course the outcome. We would happily work with and recommend the (Propellent) team again!
Large managed IT service provider